SHIPPING POLICY & FREE PICK UP
We offer standard shipping via Australia post and Sendle for a flat rate of $10.
We will do our best to dispatch orders within 2-3 business days. Standard shipping is average 3-5 business days. Expect longer delays during public holidays. Please keep in mind rural areas may experience longer shipping times.
Free pick up is available at checkout at Campbellfield, Melbourne VIC 3061. Please select this option and leave your email or mobile phone number in notes and we will contact you via text message or email when your order is ready for pick up.
Using as less waste while packing orders is important to us. We package and ship all products with low waste shipping materials. This means using post-consumer boxes, recycled bubble wrap, compostable satchels, paper tape and more. We reuse boxes from our suppliers and customers when possible, including accepting boxes and padding of any type at our pick up destination.
We also reuse any plastic padding from our suppliers and customers, so if you do see bubble wrap or foam in your package, it is re-used not purchased. Please do continue to reuse these items in your own shipments or drop them off to our pick up location or any other store you know of that does online shipping.
RETURN & EXCHANGE POLICY
We do not offer returns or exchanges for change of mind. However, if you have received a damaged or faulty product please email details to firstname.lastname@example.org within seven days of receiving the product.